Management
Short-term rental management in Austin, done to a written standard.
This is the whole service, start to finish. Onboarding, listings, pricing, guests, turnovers, maintenance, and what you see each month.
Onboarding
The house is made ready, then it's listed.
Four stages before a guest ever books. The house is walked, stocked, cleaned, and photographed. By the end, it's ready and we know it well enough to run it.
01
The first walkthrough
We list what the house needs to reach standard, then coordinate the work. At the same time we record how everything in it works, down to appliance models and amenity instructions, so nothing has to be figured out later.
02
Inventory and stocking
Room by room: linens, towels, kitchen inventory, consumables, safety equipment. Anything short gets sourced, and everything is counted, so restocking afterward is checked rather than guessed.
03
Deep clean
A full clean to the reset document, then the first inspection against it. This becomes the condition every future turnover is measured against.
04
Photography and launch
Photographed in its finished state. Copy written for this house and no other. Listings built across 10 platforms on one calendar, with rates set against what's happening in the city.
Listing and pricing
05
Listing copy
A listing has seconds to work. We write each one after being in the house, around the things that actually make someone book: what the house is for, who it suits, what they'll remember.
06
Listed where guests actually book
Airbnb, Vrbo, our own direct booking site, Homes & Villas by Marriott, Booking.com, Hopper, Google Vacation Rentals and a few more. Each with its own audience, and every one of them is another set of eyes on the house.
07
↑ Back to topPricing, actively managed
We set the base rates and every parameter the pricing tool runs on, then adjust as demand moves, usually several times a week. Minimum stays move with it, so a two-night gap in a busy week doesn't sit empty.
Guests
08
Guest screening
We screen on review history, so guests with a poor record can't book. Direct bookings go through ID verification as well.
09
↑ Back to topGuest communication
The routine messages are automated. Questions are not. Every one gets answered by a person on our team, usually within minutes, and by someone who knows the house they're asking about.
Turnovers
Three people, three visits, in sequence.
Each looking for something different. The clean, then the check, then the house as a guest will find it.
The cleaners
A full clean to the house's own reset document. Linens stripped and replaced to a written count, beds finished the same way every time, kitchen returned to inventory, every room put back to the way it was photographed. The document is the standard, not memory.
The inspection
A second person walks the house against the same document, plus the places guests actually look: under the beds, inside the oven, the corners of the shower. Anything short is put right before check-in.
Pre-arrival setup
Supplies restocked to the count, everything tested, and the house set for arrival rather than just left clean. Lighting, temperature, the small things that make a house feel occupied. And a check that nothing has changed since it was cleaned.
The house
Maintained, stocked, and explained.
The house itself: what breaks, what runs out, and what a guest needs to know to use it.
10
Maintenance and vendors
Small repairs are handled the same day by our own people. Larger work goes to trades we use across the whole portfolio, so they answer when we call and they already know the houses.
11
Supplies
Each house has a written supply standard: what's stocked, which brands, where it lives. Coffee, toiletries, paper goods, kitchen basics. Guests don't arrive to a house that's out of something.
12
↑ Back to topThe welcome book
Made for each house, physical and digital: how the house works, the neighborhood as we'd tell a friend, and who to call. Updated when the house changes. It's the first thing a guest sees on the counter.
You
Your own login, and a statement every month.
13
Owner portal
Every owner gets a login. Bookings from 10+ platforms in one calendar, revenue as it comes in, occupancy and nightly rate over time. You see what we see.
14
Monthly statement
Every booking, every expense, and the arithmetic in between. You can follow it from the platform payout to what lands in your account. Paid at the same time each month.
Tell us about the house.
What all of it is for.